Here you will meet our friendly team of receptionists who will answer general queries, register your pet, mark you as arrived in the clinic waiting lists, take payments and sort your insurance claim forms. They also love to cuddle new pets and are always good for a treat or two.
Within our dispensary we stock a lot of drugs needed for our patients, there are hundreds, our dispensing nurses are responsible for making the patients medication, admitting and discharging animals into the hospital from a consult, assisting the consulting veterinary surgeons to take bloods, skin samples, microchip etc. They also run a comprehensive variety of free nurse clinics e.g. weight/diabetes/senior pets etc. Our dispensary staff also organise the free delivery service for food/medication/prescriptions within a 10 mile radius.
A visit to the vets may not be your pet’s favorite thing to do so here at Rutland House we try to make sure that if your pet has to stay at the hospital, it’s as stress free and as enjoyable as possible! We understand that each animal is an individual and therefore we try to cater for their specific needs. There are six separate wards at Rutland House including day ward, cat ward, medical ward, surgical ward, large dog ward and the quiet ward for dogs that prefer to be kept away from our more noisy patients. There is a dedicated nursing team with individual’s assigned to specific wards so that each patient gets individual attention. We have a fantastic team of qualified veterinary nurses who ensure that each animal and client gets the best possible care. Our wonderful trainee nurses provide great nursing care while learning new skills ready to qualify and our amazing team of auxiliaries do a fantastic job of hand feeding , grooming and giving lots of TLC!